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This survey collects data
on the outsourcing of human resource management (HRM) activities and
the effect of outsourcing these activities on organizational
outcomes, such as turnover, employee satisfaction and customer
loyalty. Hundreds of organizations have been invited to participate.
It should take approximately 30 minutes to complete this survey for
someone familiar with their organization’s HR function. Your
responses will be strictly confidential and data from this research
will be reported only in the aggregate. Each participant provided
required information (noted with a”*”) will receive a summary of the
results. See
www.hrosurvey.com for more info. You may also contact the
researcher at tom@hrosurvey.com.
1. * On a 5-point scale
how familiar are you with the HR function at your organization?
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1
Very Unfamiliar |
2
Somewhat Unfamiliar |
3
Neutral |
4
Somewhat Familiar |
5
Very Familiar |
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❏ |
❏ |
❏ |
❏ |
❏ |
2. Enter the name of
your organization and information about the person who primarily
provided the response to this survey. If the results you are
providing are for a division or holding company, please also report
the parent company.
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* Name of the
Organization:
________________________________________________________________
* Years of
Experience with this Organization: ___________
Current Job
Title:
_______________________________________________________________________
Name of Person
Completing this
Survey:_____________________________________________________ |
3. How many employees
work at your organization measured as FTEs (full-time equivalents)
in the following roles?
(Note: People managers
include anyone with at least one person reporting to them.)
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* Total # of
employees: ____ Total # of people managers: ____ * Total
# of employees located outside US ____
* Total # of HR
employees: ____ HR Generalists: ____ Staffing: ____
Compensation: ____ Training: ____ |
4.
If your organization conducted an employee satisfaction/engagement
survey in the past five years, please provide the most recent
overall score for your organization along with the total points
possible and year.
(Example: Employee Engagement: 4.2 out of 5 possible points
in 2005 Employee engagement: NA.)
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Employee
Satisfaction: _____ out of _____ Year ____ Employee
Engagement: _____ out of _____ Year ____ |
5.
If your organization conducted a customer satisfaction/loyalty
survey in the past five years, please provide the most recent
overall score for your organization along with the total points
possible and year.
(Example: Customer Satisfaction: 78 out of 100 in 2004 and
Customer Loyalty: 5.8 out of 7 points in 2006.)
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Customer
Satisfaction: _____ out of _____ Year ____ Customer
Loyalty: _____ out of _____ Year ____ |
6.
Provide the most recent data on the overall level of employee
turnover (company initiated and employee initiated, include layoffs,
terminations and resignations) and/or voluntary (employee-initiated)
turnover.
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* Overall
turnover: ________% Year __________ Voluntary
turnover: ________ % Year __________ |
7.
* List the HR/HRM activities your organization is most likely to
begin outsourcing in the next two years.
8. * List the HR/HRM
activities that you believe most directly affect overall financial
performance (positively or negatively) at your organization.
9. List any outsourcing
vendor(s) used for HRM activities such as selection, compensation
and training.
10. Estimate the percentage of time or effort spent on each of the
following human resource management activities or processes by
internal employees (include time spent by HR, general staff and
managers) and external parties. These two numbers should total
100%. However, you may enter NA (Not Applicable) in both columns,
if you do not engage in the listed activity. If you cannot make a
reasonable guess, please enter DK (Don’t Know). If your organization
is currently outsourcing a significant portion of this activity,
report your best guess of the year your organization began
outsourcing.
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Internal Staff |
External Vendor |
Year Began Outsourcing |
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EXAMPLE: Pre-employment testing |
85% |
15% |
2001 |
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A. *Overall Time Spent Aligning
Employees with Organizational Goals |
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A1. Addressing employee complaints
about co-workers |
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A2. Communicating performance
results about the organization to employees (quarterly
updates, company dashboards, etc.) |
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A3. Communicating culture and
vision to employees |
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A4. Design of organization
structure |
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A5. Union/labor relations
management |
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A6. Conducting employee attitude
surveys |
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A7. Resolution of employee issues
and complaints with management |
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B. *Overall Time Spent Attracting,
Selecting & Recruiting Talent |
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B1. Pre-employment testing and
assessment |
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B2. Job analysis and developing
job descriptions |
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B3. Relocation assistance and
reimbursement |
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B4. Employee assistance program |
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B5. Resume screening |
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B6. Interviewing for non-exempt
positions |
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C. *Overall Time Spent on
Compensation, Benefits & Other Rewards Activities |
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C1. Annual employee benefit
enrollment |
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C2. Salary surveys |
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C3. Delivery of employee
performance reviews |
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C4. Design of group level bonus
programs |
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C5. Merit pay increase planning &
implementation |
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C6. Employee Recognition programs |
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C7. Responding to questions about
pay and benefits |
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D. *Overall Time Spent on
Training & Developing Talent |
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D1. Tracking employee training &
competencies |
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D2. Development of customized
training programs |
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D3. Delivery of technical and
computer training |
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D4. Delivery of management
training |
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D5. New employee orientation
sessions and training |
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D6. Tuition reimbursement |
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D7. Mentoring and coaching |
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11a. Considering ALL OF
the human resource management activities your organization is
CURRENTLY outsourcing—
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How satisfied are
you with: |
(5)
Very Satisfied |
(4)
Satisfied |
(3)
Neutral |
(2)
Dissatisfied |
(1)
Very Dissatisfied |
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* the strategic
impact on the HR function
(ability to have
internal staff focus more on strategy)? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the impact on
organizational effectiveness in terms of human capital
management? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the impact on
creating standardized practices? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the level of
improvement in self-service functionality? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the change in
service quality? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the reduction
in direct costs? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the reduction
in indirect costs? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the degree to
which capital costs were avoided or reduced? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* your ability to
manage outsourcing vendor relationships? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* the OVERALL
impact on the organization? |
❏ |
❏ |
❏ |
❏ |
❏ |
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* OR My
organization does not outsource any HR practices |
❏ |
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11b. Considering ONLY
STAFFING AND ATTRACTION activities your organization is CURRENTLY
outsourcing—
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How satisfied are
you with: |
Very Satisfied |
Satisfied |
Neutral |
Dissatisfied |
Very Dissatisfied |
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the strategic
impact on the HR function
(ability to have
internal staff focus more on strategy)? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the change in
service quality? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the degree to
which capital costs were avoided or reduced? |
❏ |
❏ |
❏ |
❏ |
❏ |
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your ability to
manage outsourcing vendor relationships? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the OVERALL
impact on the organization? |
❏ |
❏ |
❏ |
❏ |
❏ |
11c.
Considering ONLY COMPENSATION AND BENEFIT activities your
organization is CURRENTLY outsourcing—
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How satisfied are
you with: |
Very Satisfied |
Satisfied |
Neutral |
Dissatisfied |
Very Dissatisfied |
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the strategic
impact on the HR function
(ability to have
internal staff focus more on strategy)? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the change in
service quality? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the degree to
which capital costs were avoided or reduced? |
❏ |
❏ |
❏ |
❏ |
❏ |
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your ability to
manage outsourcing vendor relationships? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the OVERALL
impact on the organization? |
❏ |
❏ |
❏ |
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11d.
Considering ONLY TRAINING AND DEVELOPMENT activities your
organization is CURRENTLY outsourcing—
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How satisfied are
you with: |
Very Satisfied |
Satisfied |
Neutral |
Dissatisfied |
Very Dissatisfied |
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the strategic
impact on the HR function
(ability to have
internal staff focus more on strategy)? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the change in
service quality? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the degree to
which capital costs were avoided or reduced? |
❏ |
❏ |
❏ |
❏ |
❏ |
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your ability to
manage outsourcing vendor relationships? |
❏ |
❏ |
❏ |
❏ |
❏ |
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the OVERALL
impact on the organization? |
❏ |
❏ |
❏ |
❏ |
❏ |
12. After
completing this survey how confident are you that your responses
accurately reflect the nature of HR Outsourcing at your
organization?
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0
Not At All Confident |
1
Somewhat Confident |
2
Reasonably Confident |
3
Very Confident |
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❏ |
❏ |
❏ |
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Please list
anything that you would like to share with the researcher about HR
Outsourcing in your experience or any comments about this
questionnaire.
THANK YOU!
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